Onterecht geld afgeschreven van mijn rekening

Question

Ik ben eens geabonneerd op een datingsite. Deze tijdig opgezegd maar toch word er nog maandelijks geld afgeschreven van mijn rekening. Ook met terugboeken dreigen ze met juridische stappen. Ik weet mij geen raad. Help.

Novalnet AG · Accepted Answer

Dear Wil M,

We understand your frustration with the repeated debits, but would like to point out that you may have subscribed to an online service for which we process payments.

Due to privacy regulations, we cannot share the personal information of users of this platform. However, to assist you, we have already sent you a detailed email about the debits/subscriptions. In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.
Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.
Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.
Novalnet AG is a German payment institution regulated and supervised by the German Federal Financial Supervisory Authority (BaFin). It processes payment transactions on behalf of its contractual partners. Our certified payment processing offers consumers the greatest possible transparency and protection. In addition, we offer end customers a wide range of options for tracking their transactions processed via Novalnet AG's payment systems.
Your Novalnet Team
payment@novalnet.de

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