Ongewenste Afschrijving

Question

Hallo, Gisteren ben ik er achtergekomen dat al een tijdje maandelijks een (steeds verschillend) bedrag van mijn rekening wordt afgeschreven door Novalnet AG. Geen idee waarvoor dit is en ik heb nergens toestemming voor gegeven. Ik dat dit per direct stopt en het reeds afgeschreven geld wil ik terug ontvangen. Kunnen jullie mij daarmee helpen aub? Bij voorbaat dank!

Novalnet AG · Accepted Answer

Dear Gart Smits,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments.

To inform you about the debits taken place, we have sent you a detailed email about the debits/subscriptions.

Additionally, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

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