Novalnet AG incasseert van mijn rekening

Question

Ik zie dat Novalnet AG opeens op 24-08-2022 € 25,99 van mijn rekening incasseert. Dit is op 04:04 uitgevoerd. Ik weet dus letterlijk van niks. Ze moeten van mijn rekening afblijven.

Novalnet AG · Accepted Answer

Dear Anies Arends,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online service for which we process payments. 

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions. 

Maybe you have subscription with another online service and were debited that day (24.08.2022) what you mentioned in your complaint through another payment company, but not us. 

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). 
We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). 
Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). 
The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

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