meerdere keren per maand geld afgeschreven

Question

Ik ontdekte toevallig vandaag dat er ongevraagd 2x per maand bedragen afgeschreven worden van mijn bankrekening. Is sinds september dit jaar. Ik dacht meteen hier klopt iets niet en heb meteen actie ondernomen. Ben naar de site van mijn bank gegaan(Rabobank) en heb het bedrijf (Novalnet AG) geblokkeerd. En heb zoveel mogelijk transacties gestorneerd. Kon tot 56 dagen, dus kon in totaal rond de 100,- Euro niet meer terugvorderen. Maar heb wel 200,- Euro kunnen redden.
Dus beste mensen, ik hoop dat jullie hier iets mee kunnen. Meteen blokkeren die handel en storneer zoveel mogelijk geld terug.

Novalnet AG · Accepted Answer

Dear Jeroen Mangnus,

We understand your annoyance with the repeated debits but would like to inform you that you had subscribed for subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription because you have not canceled the subscriptions which you have signed up for.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

Klacht: meerdere keren per maand geld afgeschreven

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Jeroen Mangnus

Klacht: meerdere keren per maand geld afgeschreven

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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