Maandelijkse afschrijving

Question

Bij mij wordt er ook maandelijks geld afgeschreven nadat ik mijn datingprofiel van het internet had verwijderd. Dit bedrijf moet eens flink aangepakt worden.

Novalnet AG · Accepted Answer

Dear Nico Geurkink,

We sent you detail email today on ngeurkink84@gmail.com and also send you hereby our reply to your above claim.

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments. You have not cancelled the subscriptions which you have subscribed for.
Now we have sent the cancellation request to the subscription partner with whom you have subscribed online for dating services.

As per the current status you have not yet paid the 1 pending debit which came back as return debits. That is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency that pending debit (caused through the return debit) then your case with collection agency will be closed. 

We attached the TID for your verification: (14531300022420275). You can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve any misunderstandings.

Your Novalnet Team
payment@novalnet.de

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