Incasso van Novalnet AG

Question

Ik heb mij nergens voor aangemeld, maar ik krijg plotseling een melding dat er een automatische incasso binnen is voor €35,70.
Zou dit graag geblokkeerd willen hebben.
Naam: NOVALNET AG
Omschrijving: www info hwl com
Kenmerk: 14724800001513068
Machtiging ID: 14724800001513068
Incassant ID: DE53ZZZ00000004253
Eenmalige incasso
Overige partij: Howlogic Kft, DE03700202700020262999
Valutadatum: 19-01-2023

Novalnet AG · Accepted Answer

Dear Soufyan Harmak,

As we explained you already, you had subscribed for subscriptions with an online service for which we process payments and you had not cancelled the subscriptions which you have subscribed for. That is the reason you were debited.

We have already sent the cancellation request to the subscription partner with whom you have subscribed online for dating services. Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

If you can rule out with certainty that you have not entered a business transaction/subscription/relationship with any online dating services who use our payment processing platform, and the debits made are unjustified, please inform us immediately by e-mail to payment@novalnet.de along with the transaction information (TID, booking reference, date, amount, etc.) which you see on your bank statement. In addition, we recommend that you file a criminal complaint against unknown persons with the local police station.

We hope that we could be of help you and that we have been able to solve your problems. Please give your 10 star rating if you are satisfied with our support.

Your Novalnet Team

Klacht: Incasso van Novalnet AG

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Klacht: Incasso van Novalnet AG

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Common issues with Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten