incasso

Question

Novalnet AG claimt via Ecollect en bedrag van mij. Ik heb hier al eerder een klacht via uw organisatie tegen ingediend in maart 2021. Ook heb ik diverse mails verzonden dat ik geen toestemming geef.
De klantgegevens bij Novalnet zijn niet juist, zo zijn de geboortedatum en adres niet van mij.
Ook heb ik aangeven al een jaar geleden dat zij mij ook moeten uitschrijven en geen klant ben.

Novalnet AG · Accepted Answer

Dear Ricardo de Haan,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments and you have not paid the entire dues for which you have subscribed for.
As per your request we have also sent the cancellation request to the subscription partner with whom you have subscribed online for dating services. As per the current status you have not yet paid the 1 pending debit which came back as return debit (TID 14571500004724240). That is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency those pending debits (caused through the return debits) then your cases with collection agency will be closed. 

You can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve any misunderstandings.

Your Novalnet Team
payment@novalnet.de

Klacht: incasso

Mijn Klacht:

Gewenste Oplossing:

Novalnet AG

Geboden Oplossing:

Klacht: incasso

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Novalnet AG

Andere klachten over Novalnet AG

Vergelijkbare klachten in Betalingsdiensten