Geld overgeschreven zonder toestemming hierover gegeven te hebben en zonder mij hiervoor te hebben aangeslote,n

Question

Beste Ik zie pas vandaag dat ik reeds enkele maanden al een domiciliëring aan het uitvoeren ben naar Novalnet AG. Dit voor een bedrag van rond de 400 euro. Ik heb geen gebruik gemaakt van hun diensten noch weet ik over wat dit precies gaat. Naam: NOVALNET AG eenmalige europese domiciliering Mededeling: www esqlsupport com Referte schuldeiser: 145978000001902637 Feitelijke begunstigde: Esquiline dod Mandaatreferte: 14379100015727195 Valutadatum: 21-04-2022, 4-05-2022, 1-06-2022, 29-06-2022, 29-07-2022, 31-08-2022, 30-09-2022, 31-10-2022, 30-11-2022

Novalnet AG · Accepted Answer

Dear Benjamin Vandevelde,

After evaluating your case we found out the following discrepancies:
The Creditor reference: 145978000001902637 what you provided belongs to Benjamin Vandevelde (Belgien) from 26.07.2022.
The Mandate reference: 14379100015727195 belongs to John Henry Beikes (Niederlande) from 15.06.2021

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions to benjaplus@live.be.

We have forwarded your cancellation request (please check inbox of benjaplus@live.be) to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase).

If you can rule out with certainty that you have not entered a business transaction/subscription/relationship with any of the businesses who use our payment processing platform, and the debits made are unjustified, please inform us immediately by e-mail to payment@novalnet.de along with  the transaction information (TID, booking reference, date, amount, etc.) which you see on your bank statement. In addition, we recommend that you file a criminal complaint against unknown persons with the local police station

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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