Domiciliering

Question

Beste , al maanden gaan er elke maand verschillende keren bedragen van mijn rekening waarvan ik niet weet waar ze komen en graag zou ik willen dat dit stopt , na meerdermaals blokkeren van mijn domiciliering blijven er bedragen afgaan .

Novalnet AG · Accepted Answer

Dear Dimitri Daenen,

We understand your annoyance with the repeated debits but would like to inform you that you had subscribed for subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

However, you have made 2 return debits and if you pay those pending dues, the case with the collection will be closed. The transaction details of the pending dues are 	14659700004219454 and 14659400008205493.


Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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