Domiciliering

Question

Beste,
Ik krijg al vanaf maart geld van mijn rekening via een domicilering. Er staat altijd op eenmalige domicilering maar nunis dat al maanden bezig en is het bedrag steeds groter aan het worden. Dit begon met 22 euro en is nu op meer dan 100, is het mogelijk mij hier meer info over te geven? Want ik heb normaal al mijn rekeningen altijd betaald en heb hier nooit een factuur van gekregen.

Novalnet AG · Accepted Answer

Dear Tom Van Breedam,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for an online service for which we process payments. 

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription or ask for a refund, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

Klacht: Domiciliering

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Klacht: Domiciliering

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