DIRECT EDBIT

Question

My name is Silvance Tonny Odhiambo and there has been a direct debit on my account twice -26.25 euros on 23rd of July,2022 and another on -35.70 on the 10th of August.I do not know how this subscription came to my account and i dont know who they are.I need it to stop and my money refunded as soon as possible please.The payee is DE53ZZZ00000004253 description shows www info hwl.com.Please stop this

Novalnet AG · Accepted Answer

Dear Silvance Tonny Odhiambo,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online service for which we process payments. 

Due to privacy regulations, we cannot share the details in this platform. However, to assist you, we have already sent you a detailed email about the debits/subscriptions. In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.
Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution regulated and supervised by the German Federal Financial Supervisory Authority (BaFin). It processes payment transactions on behalf of its contractual partners. Our certified payment processing offers consumers the greatest possible transparency and protection. In addition, we offer end customers a wide range of options for tracking their transactions processed via Novalnet AG's payment systems.

Your Novalnet Team
payment@novalnet.de

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