Cyberence KFT

Question

Eerder deze week had ik een domiciliëring die ik annuleerde, nu is er een nieuwe gepland onder de naam Cyberence KFT. Hoe annuleer ik deze met onmiddellijke ingang?

Novalnet AG · Accepted Answer

Dear Werner Jansegers,

We are unable to find your details in our system in comparison to your user details given here on this website. However, to support you we kindly request you to check your account statement and see who debited your account. Maybe you have subscribed for an online subscription with any web service (dating, etc.) where the service provider debits your account for the subscription. 

If you see Novalnet as debtor in your account statement, then please send us a detail email to payment@novalnet.de along with the transaction information (TID with 17 digits, booking reference, date, amount, etc.) which you see on your bank statement, so that we can help you to sort out your outstanding queries.

Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. 

We hope that we could be of help to you and that we have been able to solve your problems.

Your Novalnet Team

Klacht: Cyberence KFT

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Klacht: Cyberence KFT

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