Automatische incasso’s zonder toelichting

Question

Ik heb geen idee welke partij deze bedragen van 20 tot 50 euro van mijn rekening laat afschrijven via Novalnet AG. Ik wil dit zo snel mogelijk weten. Er moet nu een einde komen aan deze frauduleuze transacties.

Novalnet AG · Accepted Answer

Dear Mr. Kaal, 
we understand your frustration with the repeated debits, but would like to highlight that you might have subscribed for a subscription with an online service for whom we process payments.
We are unable to find your details in our system in comparison to your user details here on this website. However, to support you we kindly request you to visit our online support portal https://card.novalnet.de anytime and enter your transaction ID (TID with 17 digits which you can find in your bank account statement) and the email address (which you used for your online registration/purchase) to get details of the transaction including information on the business/website for which your account was debited. You can then contact that business/website owner to resolve any grievances you have on the debits or to cancel your subscription. If you can’t access our online support portal, then please send us a detail email to payment@novalnet.de along with the transaction information (TID with 17 digits, booking reference, date, amount, etc.) which you see on your bank statement.
Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of its contractual partners. Our certified payment processing offers consumers the greatest possible transparency and protection. In addition, we offer end-users multiple options to trace their transactions done through from Novalnet AG payment systems.
Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.
Your Novalnet Team
payment@novalnet.de

Klacht: Automatische incasso’s zonder toelichting

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Klacht: Automatische incasso’s zonder toelichting

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