Automatische incasso

Question

Goedendag, ik heb een abonnement gehad en dezelfde dag opgezegd omdat het niet beviel. Toch is deze reeks meermaals afgeschreven ondanks ik het heb opgezegd zowel telefonisch als per mail. Ik heb het eenmalig het geld teruggeboekt omdat ik het namelijk al heb opgezegd, toch heb ik nu hogere kosten en boetes omdat ik niet zou betalen. Ik zou graag willen dat het stopt zodat ik geen onnodige kosten maak

Novalnet AG · Accepted Answer

Dear Damian Lauret,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

However, we noticed that you made 3 return debits. That is the reason you have received notices from the collection agency. If you pay the collection agency those dues, then your cases with collection will be closed. 

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries. Please give positive rating if you are satisfied with our support.

Your Novalnet Team

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