Automatische incasso

Question

Ik kreeg vandaag een email met Daarin een automatische incasso van 37,50 ik heb nooit daarvoor toestemming gegeven
Dit zijn de details
Bedrag: €35,70
Naar naam: NOVALNET AG inzake Howlogic Kft
Omschrijving: www info hwl com, 14584900008916166
Gepland op datum: 29-06-2022
Naar rekening: DE31 7402 0100 0108 6049 85
Incassant ID: DE53ZZZ00000004253
Machtiging ID: 14584900008916166

Novalnet AG · Accepted Answer

Hello Mr. de Waard,

this is the Novalnet payment-support team. We are responsible for customer enquiries at Novalnet.
Due to data protection regulations we cannot share the details about your user or payment details on this platform.
We have emailed you the transaction information and forwarded your cancellation request to the appropriate party.
Please note that you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Finally, we would like to bring to your attention that Novalnet AG is a Payment Service Provider, and only responsible for the processing of the payment for the website (from whom the order was placed), but not for the content, services, or goods of that website. Should you have any additional questions regarding the content, services, or goods of that website, please contact the website provider directly. Contact details can usually be found on the website (where you have registered).

Our Payment Support Team hopes to hear from you soon!

Your Novalnet Team
payment@novalnet.de

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