automatisch incasso

Question

ik krijg sinds 2 maand ineens weer automatische incassos van novalnet AG.
ik heb in juli ineens een mail gekregen dat ik een betalingsachterstand had omdat ik op een ik me op een website had aangemeld waar me had ingeschreven, en vervolgends mijn incasso had teruggeboekt. vervolgens een deel van die betalingsachterstand betaald, en sinds dat betaald is krijg ik ineens weer automatische incassos elke maand. zonder dat ik uberhaupt nog een account heb op die website en kan inloggen.
graag hoor ik hoe ik dit stop kan zetten

Novalnet AG · Accepted Answer

Dear thijs stotefalk,

We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Your Novalnet Team

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