Afschrijving van twee bedragen door Novalnet AG

Question

Op 25-10-2021 zijn twee bedragen van 26,25 en van 24,99 afgeschreven van mijn rekening. Ik heb ze gelukkig kunnen terugboeken.
Nu krijg ik van eCollect twee mails dat ik twee bedragen moet terug betalen van 177 en 176 euro.
Ten eerste wist ik niet eens wat wildspank.com was/is.
Ik heb het vermoeden dat dit niet helemaal oké is.

Novalnet AG · Accepted Answer

Dear Erik Bijsterveld,

We understand your annoyance with the repeated debits, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments.

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

In addition, We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription. Also, we have evaluated your case and found that you have made 9 return debits.

If you pay the collection agency those due then your case with collection will be closed. The transaction details of the pending dues is TID - 	14441900010816929,14441900010519505.

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries. If you are satisfied with our support, please give us 10-star rating. Thank you.

Your Novalnet Team

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