Afschrijving

Question

Na meerder malen via jullie contact gehad met sites die elke maand 3 verschillende afschrijving gekregen te hebben . Er was toe gezegd dat dit afgehandeld was maar er is weer een afschrijving gedaan van € 55,69 Ik wil dit nu voor eens en voor altijd opgelost hebben SEPA Incasso algemeen eenmalig Incassant: DE53ZZZ00000004253 Naam: NOVALNET AG Machtiging: 14597400015707429 Omschrijving: www info hwl com DE31740201000108604985 Kenmerk: 14597400015707429

Novalnet AG · Accepted Answer

Dear robert sleeking,

We understand your frustration with the repeated debits, but would like to point out that you may have subscribed to online services for which we process payments.

Due to privacy regulations, we cannot share the personal information of users of this platform. However, to assist you, we have already sent you a detailed email about the debits/subscriptions. In addition, we have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Please note that you should always contact the website provider (where the order was placed) to cancel your subscription, or at least inform us at Novalnet (at payment@novalnet.de or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Novalnet AG is a German payment institution regulated and supervised by the German Federal Financial Supervisory Authority (BaFin). It processes payment transactions on behalf of its contractual partners. Our certified payment processing offers consumers the greatest possible transparency and protection. In addition, we offer end customers a wide range of options for tracking their transactions processed via Novalnet AG's payment systems.

Your Novalnet Team
payment@novalnet.de

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