Klacht over PostNL: Never arrived my package f…

Mijn Klacht:

Hello sir/mam
My name is ramanpreet singh. My parents send me 20kg package from india to Netherlands on 26/7/2023 but now all most 2 months i never received my package. It shows on tracking that it arrived in Netherlands on 16/8/2023 but afterthat no update it shows that it stuck in den haag inbound.and I don’t know what is mean . I call to postnl but told me nothing about my package. my tracking number is CP215264035IN

Gewenste Oplossing:

Solution is sent my package thats it

Bericht van Robin van Klacht.nl

2 jaren geleden - Ik heb een email gestuurd naar PostNL over deze klacht.

Bericht van Robin van Klacht.nl

2 jaren geleden - Deze klacht is zojuist door PostNL in behandeling genomen

Bericht van Robin van Klacht.nl

2 jaren geleden - We hebben bericht ontvangen dat PostNL een oplossing geplaatst heeft bij deze klacht

PostNL

Heeft op 11 september 2023 om 08:25 geantwoord

Geboden Oplossing:

Dear Sir/Madam,

Thank you for your message. From your report I understand that you have a question about your shipment from abroad. I am sorry to hear that our service did not meet your expectations. I would like to respond to your message.

Of course I understand that you want to know the status of your shipment. I would like to provide information.

Your shipment has been in the customs clearance process since 04-09 to prepare it for import and this can take up to 30 days. There is no option to speed up processing. Via track trace you will remain informed of the latest status of the shipment.

I assume that I have informed you sufficiently. If you have any questions or complaints now or in the future, you can contact our Customer Service via www.postnl.nl.

Yours sincerely,

PostNL Customer Service

Klacht: Never arrived my package from abroad

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

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