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Klacht: ORDERED ITEMS NOT RECEIVED.

ALPHA DICKSON UMO op 09 mei 2018 over Light in the box in de categorie Internetshops - Elektronica

Nieuwe klacht
In behandeling
Klacht opgelost
Klacht afgesloten
✅ Klacht opgelost op 9 mei 2018
Reactie van het bedrijf:

Dear Alpha Umo, Firstly please kindly note that usually we use ticket center to keep in touch with our clients. After view you case, we had conducted ticket ID18173307 in our ticket center. It will be grateful if you may...

Klanttevredenheid: 9.0/10 ★★★★★
Bedrijf Light in the box
Categorie Internetshops - Elektronica
Status Opgelost
Datum 9 mei 2018

Een klant heeft op 15 april 2018 vier artikelen besteld bij Light in the Box, maar heeft deze tot op heden niet ontvangen, ondanks dat de tracking aangeeft dat de bestelling is geleverd. De betaling is bevestigd en het bedrijf heeft gecommuniceerd dat de bestelling in behandeling is. De klacht is inmiddels opgelost.

Mijn Klacht:

I ORDERED 4 ITEMS SINCE 15-04-2018 AND NEVER RECEIVE ANY OF THE ITEMS TILL DATE WHILE TRACKING INDICATES , DELIVERED:

DETAILS OF PAYMENT:

.

Dear Alpha Umo,

We would like to inform you that your payment has been received and Order No. 29000219 is being processed.

Once the items have been packed, they will be shipped to you immediately. And you can view the status at any time.

If you have any question on your payment, please feel free to Contact Us.

Hope you enjoy shopping with us!

Sincerely,

LightInTheBox.com Team

Order No.: 29000219 of 2018-04-14 21:38:31 Payment Method: REAL-TIME BANK Transfer (iDEAL)

Billing Information Shipping Information

Alpha Umo, 31-685791316 Alpha Umo, 31-685791316

Herderplein 22-2, Utrecht Herderplein 22-2, Utrecht

Shipping via: Postal Service – Tracking

Ordered Items

Item(s) Quantity Price

Smart Ring Waterproof High Speed NFC Electronics Phone for Android Smart Watch Phone Wrist

(143)

(3119)

1 USD $11.99

Smart Watch Touch Screen Calories Burned Compass Anti-lost Hands-Free Calls Camera Control Message Control Long Standby Sports Activity

(146)

(2770)

1 USD $9.99

Women’s Plus Size Street chic Bodycon Dress – Solid Colored, Beaded Split

(69)

(3595)

1 USD $15.16

Men’s Shoes Rubber Spring Fall Combat Boots Boots Walking Shoes Lace-up for Outdoor Black Yellow Brown

(10)

(671)

1 USD $14.24

Subtotal (4 items): USD $51.38
Shipping Charges Insurance: USD $17.36
Grand Total:

Gewenste Oplossing:

Hieronder vindt u de gegevens van uw iDEAL-betaling.
iDEAL-Transactieoverzicht
BedragEUR 57,67OntvangerWorldPay Customer Payments inzake LightMini In The BoxNL59ABNA0626226163Van rekeningHr A Alpha Dickson Umo 1 01Datum15-04-2018 14:40Transactienummer0030002805641062Omschrijvinglitb-29000219Ordernummer6732232207

Beoordeling 9/10 star-5 (10)

Bericht van Robin van Klacht.nl

7 jaren geleden - Deze klacht is zojuist door Light in the box in behandeling genomen

Bericht van Robin van Klacht.nl

7 jaren geleden - We hebben bericht ontvangen dat Light in the box een oplossing geplaatst heeft bij deze klacht

Light in the box

Heeft op 09 mei 2018 om 13:40 geantwoord

Geboden Oplossing:

Dear Alpha Umo,

Firstly please kindly note that usually we use ticket center to keep in touch with our clients. After view you case, we had conducted ticket ID18173307 in our ticket center. It will be grateful if you may login your account and check our reply. If there is still any question, please contact us by the ticket.

We sincerely apologize for the order delay.

Your order was shipped via SF-Express INT-track SF-Express INT-track. The tracking number is 959726921712 959725881436. Below you can find the latest tracking update.

Online update information:
https:t.17track.netennums959725881436fc100012
https:t.17track.netennums959726921712fc100012

One package was already delivered, with local tracking number LX423525081NL

LX423525081NL

Delivered (17 Days)

China
S.F. Express
Netherlands
2018-05-04 14:42NETHERLANDS, 【NETHERLANDS】 Delivered. Thank you for using SF Express. Looking forward to serving you again

The second package is still in transit, with local tracking number LX423787666NL.
The package will be delivered in the next 3-7 days. If needed, you can contact the local post office .and ask them to prioritize the delivery.

We apologize again for the delay and any inconvenience this may have caused. Thank you very much for your support and understanding.

Sincerely,
LightInTheBox Customer Service

ALPHA DICKSON UMO

Heeft op 21 mei 2018 om 10:27 geantwoord

Beoordeling 9/10 star-5 (10)

I received two smart watches and a dress , three items out of four I ordered.
The shoe is not deliverd till the time of writing this e-mail.-Men's Shoes Rubber Spring Fall Combat Boots Boots Walking Shoes Lace-up for Outdoor Black Yellow Black
Will appreciate you help to getLightInTheBox to send this shoe A.S.A.P.
I HAVE LEARNED MY LESSONS and hope to disengage with them soon my shoe is delivered.
Regards Alpha. D. Umo.

Alle klachten die gemeld zijn door
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Tip van onze consumentenexpert

Elektronische producten moeten voldoen aan de redelijke levensverwachting. Een duur product dat na een jaar kapotgaat? U heeft recht op reparatie of vervanging, ook buiten de fabrieksgarantie.

Bron: Wettelijke garantie (conformiteitseis)

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