Mijn Klacht:
Geachte heer/mevrouw
Het gaat om een pakket van € 40,- wat al op 23 april in Holland was en nog steeds niet is geleverd
Ik heb al verschillend keren gemaild met B post en met Light in de box
Zie het bericht van de laatste keer
Nu ben ik aan het google en kijken op het internet en zie dat ik niet alleen ben
Ik heb betaald via paypal ? maar ik weet niet of ik daar wat aan heb ?
Vriendelijke groet
Ton Hofkamp
Geachte heer/mevrouw
Read abbout my postal
Not receive my postal /report the non-delivery.
Trackingnummer BDDU1373170000596074
Bestelnr.: 1404120707179351
Greetings
Ton Hofkamp
Soderblomstraat 270
2131 GT Hoofddorp
The Netherlands
Here the answer from Bpost
Dear,
Thanks for your request.
As the tracking events on our website http://www.bpostinternational.com/en/e-shipper/track_and_trace.html shows that your parcel has successfully reached NL on 23/04/2014. The parcel was addressed this way by the sender. (If there is any problem with the address, Item can’t be delivered and will back to sender, please contact your sender.)
Ton Hofkamp Soderblomstraat 270 2131GT Hoofddorp Noord Holland NETHERLANDS
However the selection of service is International Mail and the parcel has been sent as Minipack by your sender, which means the service only allows a tracking of the postal bag in which your parcel is, but not a tracking of the parcel itself. Once the postal bag arrives in the destination country international office of exchange, the bag is opened and the parcels are put in the postal distribution network. They are not traceable anymore and the address could not be changed because they are considered as normal mail. Please note that delivery might also be delayed because of customs formalities.
Besides, please also check your P.O Box as postman may drop the parcel or leave a collection notice into it. And please notice us if you receive this parcel. Thank you.
In such context and if you do not receive anything, I advise you to contact your sender to report the non-delivery.
Best Regards
logo bpost international
Horst Li
Customer Service Supervisor Beijing
Unit 2605 Yintai Tower C
No. 2 Jianguomenwai Dajie
Chaoyang District, Beijing 100022
北京市朝阳区建国门外大街2号
银泰写字楼C 座2605
[email protected] | www.bpostinternational.com
P Please consider the environment before printing this email.
Gewenste Oplossing:
Als ik het pakket wel krijg >>>>>of anders mijn geld terug van ruim € 40,-
MVG Ton
