Payment

Question

Hello, I received and email from intrum.nl about a payment of € 61,04 to the site Kamernet.nl for a premium account that I cancelled in October.
I didn’t understand why, since I’ve still got the email where is written that my subscrition will be no more automatic renovated.

Kamernet · Accepted Answer

Hi Mariacristina,
 
Thank you for your email and your question regarding your Premium Account at Kamernet.nl. 
Please find an overview of your account details below: 
 
Premium Account: € 21.00 per period (15 Days with renewal) 
Purchased on: 16-08-2018
Renewed on: 24-09  09-10-2018
Cancelled on: 10-10-2018
Valid until and including: 23-10-2018 
Received subscription periods: 3 
Total costs: € 63.00
Outstanding balance: € 0.00 (The payment was fulfilled to Intrum and closed on 28-11-2018, thank you for the payment)
 
When you purchased your Premium Account, it was clearly mentioned on the payment page, in the terms and conditions and in the ation email, that the Premium Account is a continuous subscription with automatic renewal. Since you purchased the subscription and received the service, there is an agreement between you and Kamernet and therefore, there is a payment obligation.

We have informed you adequately of the duration of your subscription period, leaving yourself in charge of ending the subscription before the renewal date, if you desired to do so. A week before the renewal you received an email stating that your subscription would be renewed. To avoid this renewal you had to cancel your subscription no later than one day before the renewal. During every commenced subscription period, you were given the means and opportunity to respond to adverts and search profiles. Naturally, the costs for this provided service must be paid, also if you did -or do- not wish to utilize it.

The Premium Account has already expired, it has not been renewed again. 

For more information on your Premium Account, please refer to our FAQ: http:support.kamernet.nlcustomerenportaltopics642492-premium-accountarticles

I trust to have informed you sufficiently.

Have a nice day! 

Shari - Kamernet

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