Klacht over HelloFresh: Hidden subscription mo…

Mijn Klacht:

I’ve paused my subscription but 1 week after that, Hello Fresh unpaused it automatically and they’ve selected 5 random recipes and sent them to me. Even though the box is set for delivery tomorrow, they keep saying that there is nothing that can be done about it.

Their emails are going into Spam and their Customer Service are extremely unhelpful inviting me to make peace with this situation. I find it very unethical and probably close to being illegal.

Gewenste Oplossing:

Getting my money back for the box that I didn't want and didn't chose the recipes.

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

5 jaren geleden - Ik heb een email gestuurd naar HelloFresh over deze klacht.

Bericht van HelloFresh

5 jaren geleden - Hi Alin, Thank you for your message. We can't unpause your box without your permission, but it's good to know that if you pause a week, it doesn't automatically apply for all the upcoming weeks. You can also see this in the calendar. If the deadline of your box already has passed, we can't change anything anymore, sorry. To keep yourself up to date I advice you to check all your inboxes in your mail. Unfortunately we can't prevent that some of the mails will end up in your spambox. Kind regards, Merel

Bericht van Robin van Klacht.nl

5 jaren geleden - Deze klacht is zojuist door HelloFresh in behandeling genomen

Bericht van Robin van Klacht.nl

5 jaren geleden - We hebben bericht ontvangen dat HelloFresh een oplossing geplaatst heeft bij deze klacht

HelloFresh

Heeft op 03 april 2020 om 13:36 geantwoord

Geboden Oplossing:

Hi Alin,

Thank you for your message. We can't unpause your box without your permission, but it's good to know that if you pause a week, it doesn't automatically apply for all the upcoming weeks. You can also see this in the calendar. If the deadline of your box already has passed, we can't change anything anymore, sorry. To keep yourself up to date I advice you to check all your inboxes in your mail. Unfortunately we can't prevent that some of the mails will end up in your spambox.

Kind regards,
Merel

Alin_Tataru

Heeft op 03 april 2020 om 14:07 geantwoord

Beoordeling 1/10

(10)

I think we have very different understanding of the meaning of the word \"Pause\". If I pause something, I expect it to be paused until I decide to unpause it. If I watch a movie and I pause it, it doesn't unpause after 5 minutes and then I watch a series instead.

Next to that, I find outrageous also the fact that I've received an email that went to my Spam only 30 hours before the deadline. And if I happen to not \"check all my inboxes\" as you so kindly advise me to do for that period of time, I get completely stuck with something I didn't want.

How is this ethical in any way?

Klacht: Hidden subscription model

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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