Mijn Klacht:
I bought a watch from Tommy Hilfiger website and I wanted to return it. However, I wasted the return label and called the client service to issue a new return label. It was very difficult to find them with so much waiting time. I called many times to find a line. They told me they will issue the label and they have not done it yet although 1.5 month has already been passed. Because I bought another watch from the same store, I asked them to use the return label of the second order and they told me to do so. 3 weeks have already been passed and I have not received any confirmation that they have received the watch and that they proceed with the payment of the amount which corresponds to the value of the watch.
Gewenste Oplossing:
-Return of the amount of the watch, and
- Voucher for shopping at the online store due to the unacceptable inconvenience they caused me.
