Mijn Klacht:
Ik heb per ongeluk 2x usenet aangevraagd.
Nu had ik dat niet in de gaten.
Ik heb netjes binnen de proef periode mijn contract afgezegd.
Nu bleek achteraf dat ik op dezelfde dag 2x usenet had aangevraagd maar dat wist ik niet.
Een mail gestuurd naar dat bedrijf maar die willen niet meewerken.
GlobalCollect int nu geld van mijn rekening voor iets wat ik helemaal niet gebruik.
Ik het bedrag gestorneerd maar nu halen ze het er als nog af.
Kan u mij helpen met het probleem wat ik heb?
Hier de mail.
usenet.nl logo
Hello Mark Eeman,
thank you very much for your inquiry on 25.07.2016!
According to our records, you signed up for the following two accounts on July 3 2016 under e-mail address: [email protected] – Please note that each account is individual and has its own login details and status – Our system does not associate the accounts unless we search for them specifically. Here the status of these accounts:
** Account 7311882- Username: unf-7311882-82b – we confirmed you had cancelled this account as stated in your cancellation confirmation if you check the account number.
** Account 7311889 – Username: unf-7311889-05f – was not cancelled.
We have just carried out your cancellation request for account 7311889.
In a few minutes you will receive a separate e-mail with the cancellation confirmation and the expected end date of your contract.
Please be aware that the date mentioned in the e-mail confirming your cancellation is the estimated end date of your contract.
We are sorry to hear that you do not want to extend your contract with usenet.nl.
You have signed up for our usenet.nl free trial package on July 3 2016 and you have neither chosen any other package nor cancelled your contract before it expired. According to the information concerning your right of revocation, which you accepted upon registration, the renewal of your contract to a 9-month Flex package was on July 18 2016.
Unfortunately since you did not cancel in due time, we subsequently cannot reverse the renewal of your contract. There will be no refund.
Your term period will end on April 18 2017. There will be no further extensions after this date.
Thank you for your understanding.
Your Customer ID: 7311889
Gewenste Oplossing:
Als ik niet meer hoef te betalen voor iets wat ik helemaal niet afneem.
