Klacht PostNL! Geen pakket -

Mijn Klacht:

My Package number is RR660098616PL. Package was sended by priority and was gone. Courier took the package to a point located about 10 km from home, without leaving any Avizo or information where I can get the package. Now the package is waiting in the national post center with information, is waiting for the pickup. Package is very very important for me.

Gewenste Oplossing:

I want to get money for that and I want you to punish a person who is responsible for that.

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

3 jaren geleden - Ik heb een email gestuurd naar PostNL over deze klacht.

Bericht van Robin van Klacht.nl

3 jaren geleden - Deze klacht is zojuist door PostNL in behandeling genomen

Bericht van Robin van Klacht.nl

3 jaren geleden - We hebben bericht ontvangen dat PostNL een oplossing geplaatst heeft bij deze klacht

PostNL

Heeft op 22 augustus 2023 om 11:02 geantwoord

Geboden Oplossing:

Dear customer,

Thank you for your message on Klacht.nl. In your message I read that you would like some more information about your package which you are expecting from abroad. I am sorry to hear that our service was not up to our usual standard. I will respond to your message.

According to our Track Trace information, the parcel was returned to the sender on August 14, 2023. The parcel is returned because you didn't picked it up from the pickup location. I would advise you to contact the sender for a solution. My apologies for the inconvenience.

I hope to have informed you sufficiently. Should you have any questions or comments, please do not hesitate to contact our customer service through www.postnl.nl.

Kind regards,

PostNL Klantenservice

Klacht: Geen pakket

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

Veelvoorkomende problemen met PostNL

Andere klachten over PostNL

Vergelijkbare klachten in Koeriersbedrijven en post