Klacht: Garantie extra kosten

op 30 mei 2016 over Acer in de categorie Electronica - Computers

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Mijn Klacht:


Ths is the third time I had to sent my Acer laptop for warranty. First time some months ago I had problem with keyboard. It was replaced within warranty. Unfortunately the second time I sent the laptop to Acer they wanted me to pay for new cover of my laptop but the prolem was with loudly working cooler of the laptop. I agreed to pay almost 170 euro for some cover.

I received the laptop around the middle of May. Used it 30 mins and then suddenly no a blac screen. When connecting via HDMI it worked fine. Neverteless, I sent the laptop back to Acer and after a few days they sent me a bill for upgading Windows from 8.1 to 10. I had been using legal Windows 10 since Microsoft tries all tdirty tricks to force users to upgrade. Why a user should be responsible?

The problem lies sonewhere else but this time I received an invoice for 65 euros for Windows 8.1 preload. Today’s 30 May but the laptop still hasn’t come back. It’s a hardware problem not a problem with Windows so why they force me to pay otherwise they won’t repair it!

Gewenste Oplossing:

Money refund for Windows reinstallation. I had my data on my HDD installed.

Bericht van Robin van Klacht.nl

4 maanden geleden - Ik heb een email gestuurd naar Acer over deze klacht.

Bericht van Robin van Klacht.nl

4 maanden geleden - Deze klacht is zojuist door Acer in behandeling genomen

Bericht van Acer

4 maanden geleden - Dear customer, We recieved your complaint. We would gladly like to offer a solution to this situation, althrough the repair seems to be paid to BOL.com, and not Acer. We will try to contact you, so the details can be discussed. With kind regards, Acer customer service

Bericht van Robin van Klacht.nl

4 maanden geleden - We hebben bericht ontvangen dat Acer een oplossing geplaatst heeft bij deze klacht


Heeft op 01 juni 2016 om 07:02 geantwoord

Geboden Oplossing:

Dear Customer,

After e-mail communications, the costs are explained. We hope that hereby your complaint is resolved, and that you are satisfied with the answers. If you have any questions, please don't hesitate to contact us. You can reply on the email of our employee, or contact us by phone: 0900 2020767 (80 cent/call).

with kind regards,
Acer customerservice

Alle klachten die gemeld zijn door Thomas Nowak