Mijn Klacht:
I asked the employee at the desk at Fit For Free (Rotterdam Groothandelsgebouw) how much a fitness membership cost for one month. He told me it was €24,95.
However, my bank account was then billed almost €50, double the amount quoted by the employee. When I complained the company pointed out that there is an extra €25 special registration fee. However this special fee was not mentioned to me by the employee when I asked him the price.
It is dishonest for a business to give an incorrect price and then charge more without consulting the customer. In other words, I believe Fit For Free should stand behind the price that they quoted to me.
Gewenste Oplossing:
I will be satisfied when Fit For Free provides a refund of €25. In other words, that I only have to pay the amount that they originally quoted me.
