Mijn Klacht:
We canceled my membership 1 year ago, the day I accidentally subscribed via 043010168 registration number while I tried to enroll “bring your friend” thing via my partner’s membership at Fit for free. We asked how to cancel it at the information desk of Amersfoort fitness center at the same day. The staff said that we could do it only via customer service on telephone. We called your customer service and he said he successfully canceled my membership. I asked him twice to be sure and he said it is done successfully.
But months later I realized that Fit For Free has been deducing money from my bank count since then! I called the customer service again and the customer service has done nothing but accuse us for not having enough proof. They said that there is no call record of us. How can it be? The staff at information desk and customer service staff deceived me apparently. All the calls were not recorded even if they supposed to recorded all. I found the call from my call history. We called the number 09003483673 in 17 okt 14:43 and we talked for 25:52 minutes.
I have been to the gym 0 times almost in a year but had to pay the fee one year! I just came once as a guest of my partner the day I accidentally register to fit for free. I have been told that my membership cancelled but all the money has been withdrawn from my bank account. I told The Amersfoort info desk told us to call the customer service, and the customer service employee said we should have done it at the desk and didn’t register our call, claiming we should have check the membership every month. Her name is Nicola and I was very unhappy with our conversation with her. She misinformed us and in the beginning she said our membership already canceled then, she said it did not, she told us she would help us and at the end of the call she said that we cannot cancel our membership by calling.
I was misconduct by Fit For Free staff each time I contacted them face to face and by phone. It is really weird and shocking. I am really dissappointed by all these things, I though they were a more serious and corporate company.
Customer service employees didn’t have enough information, did not register the calls like they should, and accuse us of their own misconduct. I had to pay the membership fee many moths I hope you will do something about it.
Gewenste Oplossing:
It has been almost one year.
(10)
