Klacht over Dynafix: Phone returned with lots …

Mijn Klacht:

Wednesday 5 Feb 2020 in the evening I received my Samsung phone back after reparation. But turns out it brings more damages than ever! The LCD screen is badly damaged, lots of broken pixels and scratches all over it. For a brand new phone that I really took care of, this really annoyed me.
As informed, I contacted [email protected] on Thusday 6 Feb 2020 with all the required proof (condition of the phone before and after repair) but up until now I have gotten zero response back.

Please be a professional and take responsibility for the damages you have done to my phone.

Gewenste Oplossing:

I want my phone's LCD screen being repaired immediately with NO FURTHER DAMAGES to the other areas of the phone. And since this is completely not my fault (all the proof are there), phone needs to be repaired free of charge.

Beoordeling 10/10

(10)

Bericht van Robin van Klacht.nl

6 jaren geleden - Deze klacht is zojuist door Dynafix in behandeling genomen

Bericht van Robin van Klacht.nl

6 jaren geleden - We hebben bericht ontvangen dat Dynafix een oplossing geplaatst heeft bij deze klacht

Dynafix

Heeft op 26 februari 2020 om 11:32 geantwoord

Geboden Oplossing:

Dear Sir, Madam Chusny,

Thank you for your message.

Our system shows that you have already submitted the same complaint on a different website. We will process your complaint via klachtenkompas.nl. We kindly request you to file a complaint on just one platform in the future. This way we can keep the overview.

Assuming of having informed you sufficiently.

Yours sincerely,

Team WeCare Dynafix

fixs10

Heeft op 26 februari 2020 om 19:32 geantwoord

Beoordeling 10/10

(10)

For everyone that read this:
This is not resolved!
As what Dynafix wanted to keep it organized (which is funny as I have sent you the email 3 weeks ago but you never respond to it), I have continued the case in klachtenkompas.nl so there is no reason for you to ignore that case.
I have resent again the proof and now waiting Dynafix to response.
I am putting now the score to 1 until you fix my phone.

Reactie van de melder van de klacht fixs10

6 jaren geleden - Problem is solved. Thank you Dynafix for the professionalism. I have therefore adjusted the rating to 10.

Bericht van Dynafix

5 jaren geleden - Dear Sir, Madam Chusny, We are happy to read that your problem has been solved! Yours sincerely, Team WeCare Dynafix

Klacht: Phone returned with lots of damages on LCD Screen

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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