Mijn Klacht:

DMG geeft niet thuis.

Van: Natasja Mengede
Datum: maandag 20 april 2015
Onderwerp: Bestelling [20150002872] – DGM Outlet
Aan: [email protected]

Goedmorgen,

Nogmaals en na telefoongesprek met u en de producent. Vraag ik u hoe we dit op gaan lossen. Volgens de producent zij Europese regels die gevolgd moeten worden. Daarnaast zoals uw collega aan heeft gegeven heb ik binnen 2 weken een melding gemaakt.

Ik hoor graag van j,

Dit is wat de producent zegt.

———- Doorgestuurde bericht ———-
Van: Hercules Customer Service
Datum: woensdag 27 mei 2015
Onderwerp: Re: Fwd: Bestelling [20150002872] – DGM Outlet [506037-1429622335] Aan: Natasha Mengede

CUSTOMER SERVICE ANSWER

Reference: [506037-1429622335]

______________________________________________________
Dear Mrs. Natasha Mengede,
Regarding your BTP 04.
Thank you for your feedback and we are informing you that the retailer has a contractual obligation to cover the warranty and replace the faulty product for you, and he must contact his distributor in order to have it replaced himself.
We have contacted the Sales Manager from the Netherlands and we have not heard of this retailer probably because he did not buy the product himself through the usual sales channel (Producer – Netherlands Distributor – Retailer), but through another sales channel (Producer – Distributor from one of the neighboring countries – Retailer).
We do not have data about all retailers who sell our products, because most of them do not have a direct commercial agreement with us, and besides this, it appears that this retailer does not even have an agreement with a Dutch distributor.
We therefore do not have the possibility to contact him and oblige him in any way to replace the product.
It is in turn your responsibility to press your rights to the retailer which, regardless of distributor or sales channel, has the obligation to cover the warranty for the product and replace it according to EU legislature.
We therefore advise you to request the replacement of the product by any means possible, including legal means, and by contacting your local consumer associations.
We hope that this information will help you to end this situation with a positive outcome (product replacement based on the 2 year warranty which is offered by the producer for it’s products).

Gewenste Oplossing:

Product werkt niet laadt niet op.