Mijn Klacht:
After a week of delay , i was told to have pacience , i did , them after another week the costumer service said it could be made another order for this time to be delivered at home as i have order to deliver at pick up point , i said No , would take more time , so i asked to be refound , costumer service said it was asked to postnl to return the package but anyway it could be delivered, but if i wouldn’t pick up in 7 days, it would be returned then after i would be refunded.
Now they say the package was delivered home , actually everytime i call they say something difrent , the order costed 118€ , i dont have the parcel , refound and 1 lady of costumer service had no time n paciente to listen and she hanged of the phone on me . This was the worse experience i ever had on buying online . the past 3 weeks , they just put me waiting and no solution, when after 2 weeks of purchasing i have asked before delivery , a refound.
I have made the order on 6 june 2023.
To me it look like the pick up point didnt accept the weight n size of the parcel, so even when i asked a refound, they still wanted to send it home . when i never asked that.
It makes me very stressfull when I contact the service and they are so ready to lie .
Gewenste Oplossing:
Refound and a good apologie for all the lies .
I very unsatisfied.
I would even like to be compensated for all time and money I lost in phone calls and stress , because Decathlon has not lived up to expectations .
