Mijn Klacht:
I Bought tickets for two of my family who supposed to depart 25-03-2020 and 06-04-2020 respectively. Due to the corona crisis all tickets were cancelled. One of the tickets they said refund process was initiated but the other one there isn’t any refund. I cannot reach them by phone to actually know whats happening and there isn’t an address where I can visit them. I am very frustrated about the whole situation. I am planing to take them to court but thought I should try send my complaint here .If it didn’t work , I would take my next step.
Gewenste Oplossing:
I want my money back ....7 months is already too much
