Mijn Klacht:
My TV went for repair with this company, after Samsung directed us to them. It took more than 1 month to repair, with a deadline of 2 weeks. After that, they simply left my TV at the door of my house, without getting any signature from the person who opened the building door for them, and my TV was STOLEN. We called and they have the worst customer service ever, the most ignorant person I could hear. They claimed that my fiancé allowed it, but what was said was that they could try to leave it with a neighbor, and not at my door. What is strange? I’ve lived in the same building for years, this has never happened, and my fiancé arrived after 10 minutes. How does a company leave a TV on someone’s door without at least getting a signature for security? we are talking about a tv and not a food delivery. They took a photo of the TV at my door, which doesn’t mean anything, anyone can take a photo and get the TV again. We would never know.
I definitely do not recommend this company. Unless you want to be robbed and take the blame for it.
Gewenste Oplossing:
No solution
