Mijn Klacht:

On March 10 between 13:30 en 14:00, I went to the Bruna in Aalst Den Hof winklecentrum. As I was waiting in line, a man came in behind me and was told by a young girl medewerker that he would be after me, in the meantime, she went and got a package for him. When it was my turn, a male medewerker asked who is next. When I raised my finger and said Ik, he shook his head and said no you are not. I said yes I was and the girl medewerker said she is correct she was next. I said does not matter now just finish with him (the man behind me). The male medewerker then proceeded to help us both at the same time. Then said to me that “Sometimes in business people make mistakes and I should calm down.” I was a bit shocked to say the least. I responded with “calm down??? I did say it did not matter so finish with him (the man behind me) first. ” Again the male medewerker continued to argue with me, even leaning across the counter and reprimanding me like a small child. And yes, there were a lot of people in the store and standing in line. I got fed up and said, “Doesn’t matter I am done” As I was walking away, the male medewerker says across the store “Good thing, you have said enough already”. Now I was mad. I turned around and said that I had not even begun to say anything especially not to him. He just said “ja ja, nice day”.
Now, last time I checked, store personnel should not treat customers like that. They do not make snide remarks and do not argue with clients, especially after they have been told by another employee that they are wrong. “Sorry, my mistake” would have been enough to not have this scene in the store. But I must say, it is not the first time I have had issues with the treatment received at that Bruna. Also, people I have spoken with have also had the same sort of problems. I find it unbelievable who they think they are.

Gewenste Oplossing:

I doubt never. I am going to do my best to not use that Bruna again and I will encourage others also.