Mijn Klacht:
Order Number: 31016790035
Situation:
I ordered an iPad with data plan subscription from T-Mobile on 11th October. Sent all documentation right away and it stated that device would be delivered together with SIM card in 2 to 4 working days.
On same day I got an E-mail from Belsimpel that device is out of stock and new delivery date would be 16th October. I was fine for that. However, that was just the beginning of the long waiting:
Until now, after a whole week, my order status has been stuck in ‘Je abonnementsaanvraag wordt verwerkt door T-Mobile’;
On Monday 18th October, I wrote customer service an e-mail and would like to know if everything is ok and when shall I get the device. No reply at all;
Today Tuesday 19th October, I called the customer service in the morning. The stuff said everything was okey and she would call me back to explain the subscription situation later.
Waited and waited, until almost the end of the day I got no call at all and I called second time. Another stuff of Belsimpel picked up and replied to me with same words. But this time he said that something was going wrong in their subscription department (like too many orders) and one colleague of his would call me today to explain the situation. And of course, nothing at all.
And everyday the delivery date is automatically pushed back to 2 days later without knowing exactly what was going on. This lack of communication and untransparency is just unacceptable.
If you can not deliver the product as promised time line, please do not indicate on the website that device is in stock and could be delivered next day; If something was going wrong, just let the client know so they could check other options instead of waiting with all those excuses.
Gewenste Oplossing:
1. Clear indication from Belsimpel that when the device would be delivered and if there is anything going wrong.
2. Deliver the 1-week old order on time.
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