Klacht: achterstand betalen

Seemab Khalid op 04 februari 2021 over Alektum incasso in de categorie Incassobureaus

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Mijn Klacht:

hey ny name is Seemab Khalid i received email and letter from you that i didnt paid on time while i used klarna pay later i accept it well but i have a reason for that i tried many times to pay it was some problem with my klarna account i wanted to pay but when even i clicked on pay button of just didnt woeker for me and at last i called them to slove this issue that time that time it went already to incasso and they told me to explain everything same to alktum groep then may be they understand and remove extra money so i called today but the lady was so rude to me she even didnt want to listen she said u have two open factuur one is old from 2019 you should pay together that 2019 factuur i returned the product from zalando on time it is also not my fault i already found some type of proof i can show u she said no it was a underwear so u cant send them back i told her they accept everything back she just kept saying u have only options you have to pay for all two factuur from zalando and klarna or you will even receive letter with dubble extra amount .she was totally rude lady my nederlands is not so good so may be she didnt understand me .what i want to say is for zalando i am not going to pay because i dont have to any way for klarna i should pay my request is to remove extra €25 because it was not my fault.Dossier: 895094, Uw schuld aan Klarna Bank AB
Dossier: 707298, Uw schuld aan Zalando Payments GmbH

Gewenste Oplossing:

in this corona situation i even dont have a extra cent to pay so kindly solve my issue.please

Bericht van Robin van Klacht.nl

2 jaren geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over Alektum incasso

Bericht van Robin van Klacht.nl

2 jaren geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over Alektum incasso nog niet in behandeling is genomen.

Bericht van Robin van Klacht.nl

1 jaar geleden - Deze klacht is zojuist door Alektum incasso in behandeling genomen

Bericht van Robin van Klacht.nl

1 jaar geleden - We hebben bericht ontvangen dat Alektum incasso een oplossing geplaatst heeft bij deze klacht

Alektum incasso

Heeft op 19 januari 2022 om 13:04 geantwoord

Geboden Oplossing:

Dear Sir / Madam,

Thank you for your message. Unfortunately, the stricter privacy rules (GDPR) do not allow us to respond substantively to your complaint. We would therefore like to request that you contact us via [email protected] (quoting your file number) or by telephone: 020 – 417 71 77. Your defense will then be processed as soon as possible.

If you wish to make your complaint known in writing, you can send it to: Alektum B.V., PO Box 20723, 1001 NS Amsterdam.

We assume that we have informed you sufficiently.

With kind regards,

Alektum Group B.V.

Alle klachten die gemeld zijn door Seemab Khalid