Mijn Klacht:
Arrived in Marrakech with two babies in 40°C heat to find a property with no running water and no air conditioning. The situation was unlivable and unsafe. We had to leave the property immediately.
All evidence (photos, videos, receipts) was submitted on day one. I requested a very reasonable refund: a full reimbursement for the original reservation (minus the first night) plus compensation for one emergency night elsewhere.
Now, 12 days later, only partial compensation has been offered. AirCover is nothing but empty marketing – no protection, no empathy, no real help.
Case: HMQHRQYP94
If Airbnb believes this review is unfair, they’re welcome to contact me and make it right. Until then, I have no trust in this platform.
Gewenste Oplossing:
a full reimbursement for the original reservation (minus the first night) plus compensation for one emergency night elsewhere.
