Mijn Klacht:
My partner and I stayed at an Airbnb together with two friends of us. The house was full of black mold. We made photos and videos. We paid €317,83 for the stay. We got a €46 compensation from Airbnb. We refused to settle.
This was in the Isle of Skye in Scotland during the summer vacation, there was no where else to go. We had to sleep there for two nights. Black mold is very hazardous to human lungs. We expect at least a full refund and are considering suing Airbnb for damage to our health. We also found out about the mold on the second day.
My partner tried to contact Airbnb, she has talked with 8 different Airbnb employees and filled out the same forum twice. They asked if she can fill it in a third time now and all the employees seem to not be up to date of what the previous employee has said/done. She has also send the same footage more than once, which the website doesn’t make easy. This all has cost her a lot of time and frustration.
Airbnb has taken down this house from their listings. We stayed there 21st of August till the 23rd of August.
The adres is Liveras Park, Highland Council, Scotland IV49 9AW, United Kingdom
Gewenste Oplossing:
We expect at least a full refund and are considering suing Airbnb for damage to our health.
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