Mijn Klacht:
via AGODA.COM her ik een reserving gemaakt voor een retour rijs business class met Emirates Air. Bangkok Amsterdam poor 16042020
Ten gevolge de corona epidemic was de vlucht geschorst .
Vervolgens een request voor een refund gemaakt waarop het volgende antwoord.
Your refund is under consideration and should be made in approximate 4 to 8 weeks.
Dissatisfied with their response, Received a further reply, and answered as follows:
Gewenste Oplossing:
Thank you for the courtesy of a reply. In your previous communique it was stated that the refund would take 4 to 8 weeks.
You now state : “Once your refund request has been received, it may take up to 3 months from your departure date for the refund to be finalized.”
Clearly you have received my request for a refund , in writing , more than once. Do you require a formal document for a refund request . If so we’re is it ? and what is the process for finalizing on a straight forward refund ?
It is becoming blatantly apparent that you’re organisation is deliberately stretching out time to expand on refunds were possible.
I am extremely concerned in the manner you’re responding to what should amount to a straight forward refund in lieu of flight cancellation by a reputable airline, that’s allready announced full refunds to all their passengers.
I have every intention to engage a broad section of international traveling media, with your planned action of customer “ after sales service “ if I do not receive a satisfactory response.
Yours sincerely,
Evert ten Houten
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