Klacht: aggressive personal

Valentin Bakardjiev op 11 oktober 2022 over Vomar in de categorie Supermarkten

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Mijn Klacht:

Yesterday because of mistake of the cashier I had to go to the desk to get some money back. The desk was empty so I asked who can help me.. from somewhere behind …came a angry voice -I cant be everywhere…and came angry lady and star screaming to me without any reason…I asked her to calm and I explained that is not my fold that in the kassa they make a mistake…as she didn’t stop to scream …I ask for the manager…the answer was there in no manager…Im the manager…after several time I asked also for her name….also no answer ….then I continue shopping in the alcohol section with her…and she continue screaming and not teling me her name or calling the manager…she become very aggressive and try to reach me trough the desc…then she went away…in this moment i made a picture of her… and she let me locket in the alcohol department…I star cooling her that ill call police….. and I start to do it …then finally the manager came…and let me free…starting apologizing to me…..around me where some people who saw everything and start also talking to the managet that i don’t have any fold…for she to became so angry and aggressive…
than lady is dangerous for the job she is doing…i couldn’t talk normal…i was shaking…i couldn’t sleep…im still in stres…..how this is posible…how i can go to do my daily shopping now….im afraid that I can be lock in somewhere…or attack

Gulden Winckelplantsoen 13-17, 1055 EK Amsterdam

what can be done…im really speechless and very much in stres!!!
hopefully you can help me!!
kind regards
Valentin Bakardjiev

Gewenste Oplossing:

she cant work there...she is dangerous for the people....
I expect oficial apologizing from Vomar
maybe they can help me recover from the stres...vacation...vitamins...I dont know what is posible..so I can stop shaking and feel welcome in there shop

Beoordeling 1/10 star-1 (10)

Bericht van Robin van Klacht.nl

1 jaar geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over Vomar

Bericht van Robin van Klacht.nl

1 jaar geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over Vomar nog niet in behandeling is genomen.

Reactie van de melder van de klacht Valentin Bakardjiev

1 jaar geleden - Hi, just to get informed how is going with my complain? unfortunately for me at the Bos en Lommerplein everything is close to each other ..all the shops, gym etc. So every time I want go go to GYM or another supermarket I'm still shaking/trembling and afraid to pass by VOMAR where I literally was physically attacked ..I was locked and I was screamed for about 20 min...it was horrifying ...and is still horrifying when I'm passing by... I'm hoping for some reaction from you . That is totally not normal

Reactie van de melder van de klacht Valentin Bakardjiev

1 jaar geleden - Hi there, is there some info about my complain ?

Reactie van de melder van de klacht Valentin Bakardjiev

1 jaar geleden - Ik wil een reactie van mijn klacht

Reactie van de melder van de klacht Valentin Bakardjiev

10 maanden geleden - Hi there, just back from Vomar and the person who attacked me verbally and physically is walking in the shop as queen. I don't understand why no one is reacting to my complaint and no one is trying to protect the customers. the horrifying feling is back I'm shaking and blocking of the situation...when I saw her I wanted to run away and I just couldn't move.... if that continue ...I should contact with psychologist and with higher authorities.

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