FrankL op 16 maart 2014 over Adyen in de categorie Betalingsdiensten
Dear sir/madam, Thank you for contacting Adyen Support. Adyen is a Payment Service Provider and handles payments for online merchants via credit card, bank transfer, and other payment methods. Adyen only offers the technical system for handling these payments. For...
This is no solution; Adyen does not have the authority to deduct money from this account. I don't have anything to do with the party that contacted Adyen to perform...
Samenvatting wordt geladen...
U heeft op 10 maart jl. èen bedrag van EUR 49,99 van mijn rekening afgeschreven onder de noemer ‘eenmalige incasso’ ten gunste van uw klant BADOO, onder referentie 1413943680409910.
Er bestaat geen machtiging van mij, die aan BADOO of ADYEN het recht geeft deze bedragen automatisch van mijn rekening te incasseren.
Ik sommeer u het onterecht geïncasseerde bedrag per ommegaande te storneren.
Wanneer het bedrag per ommegaande wordt teruggestort.
Bericht van Robin van Klacht.nl
11 jaren geleden - Deze klacht is zojuist door Adyen in behandeling genomen
Bericht van Robin van Klacht.nl
11 jaren geleden - We hebben bericht ontvangen dat Adyen een oplossing geplaatst heeft bij deze klacht
Heeft op 17 maart 2014 om 07:13 geantwoord
Dear sir/madam,
Thank you for contacting Adyen Support.
Adyen is a Payment Service Provider and handles payments for online merchants via credit card, bank transfer, and other payment methods. Adyen only offers the technical system for handling these payments. For any questions related to an individual payment or the status of your order you will have to contact the shop where the order was placed.
http://www.adyen.com/info-for-shoppers/
If your payment was refused, and the merchant is not able to give you the reason why, you will have to contact your Issuer. Adyen can not provide you with any details about the Refusal Reason.
Please contact Badoo for more information about the payment:
Email Address [email protected]
Website http://badoo.com/feedback/
Phone Number +44 207 099 9939
Kind Regards,
Adyen Support
Reactie van de melder van de klacht
11 jaren geleden - This is not a solved issue. I have no business with Badoo, I have a case with Adyen. Adyen had themselves abused by a client, to deduct money from my account without authorization, from an account that I never use for automatic subscriptions, using a bank account that Badoo could not be aware of as the bank details were never submitted to them but only used in one iDeal payment though Adyen. Under what law does this entitle any entity involved to keep on unilaterally dedecuting money from any account? Without proper solution from Adyen I have to forward this complaint to my Legal Service assurance,
Bericht van Robin van Klacht.nl
11 jaren geleden - De melder van de klacht heeft zojuist de oplossing van Adyen beoordeeld.
Heeft op 24 maart 2014 om 10:44 geantwoord
This is no solution; Adyen does not have the authority to deduct money from this account. I don't have anything to do with the party that contacted Adyen to perform this type of bankfraud. I just ask Adyen to take their responsibility and reverse the transaction.
Tip from our consumer expert
Als consument in Nederland heeft u sterke rechten. Bij klachten kunt u de interne klachtenprocedure doorlopen, naar de Geschillencommissie of het Kifid stappen, of advies vragen bij ConsuWijzer.
Source: ConsuWijzer / ACM
