Good morning Reginal, Sorry to read that you’re a victim of an online scam. I understand that you are dealing with a scammer who has made you pay via Tikkie for a telephone that has not been delivered. The account...
Een klant van ABN AMRO heeft een klacht ingediend over fraude met zijn rekening, waarbij hij een telefoon heeft gekocht van een oplichter. De klant stelt dat de bank niet adequaat heeft gereageerd op eerdere meldingen van fraude en eist een terugbetaling van 112,50 euro. De klacht is inmiddels opgelost.
I bought a phone with the account holder NL13 ABNA 0506 4173 44. As the bank already knows, this is fraud. they have made several victims since forever and the bank did not take action. I would like to receive the amount of 112.50 due to the lack of action against the counterfeiter
I still don't have an answer.
Bericht van Robin van Klacht.nl
3 jaren geleden - Deze klacht is zojuist door ABN AMRO in behandeling genomen
Bericht van Robin van Klacht.nl
3 jaren geleden - We hebben bericht ontvangen dat ABN AMRO een oplossing geplaatst heeft bij deze klacht
Heeft op 08 december 2022 om 09:31 geantwoord
Good morning Reginal,
Sorry to read that you’re a victim of an online scam.
I understand that you are dealing with a scammer who has made you pay via Tikkie for a telephone that has not been delivered.
The account number NL13 ABNA 0506 4173 44, which you mention in your message, is in fact Tikkie's suspense account that makes it possible to pay via iDEAL. You will find a second IBAN in the details of the payment. This is the beneficiary's IBAN.
Because an iDEAL payment cannot be reversed, I advise you to report fraud to the police. After you have submitted a declaration, you can contact your own bank. They can then check with you whether the case qualifies for the procedure of a non-bank fraud.
This procedure makes it possible to find out the name and address details of the beneficiary for you so that you can start a civil case against the scammer. You can read more about this via the website of the consumer association: https://bit.ly/3MPUJbf
Because the bank cannot make a refund for you, nor can it establish that fraud has been committed, it is important that you first file a report.
Finally it is important for you to report the scam to the customer service of Tikkie. You can reach them, using Whatsapp, on 31 6 13 76 85 28.
I trust to have informed you sufficiently about your possible next steps and hereby close the complaint.
Kind regards,
Rob
ABN AMRO Webcare
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Bron: ConsuWijzer / ACM
