Klacht over ABN AMRO: Banking with no liabilit…

Mijn Klacht:

Banking with no liability (irresistible banking)

Gewenste Oplossing:

I have make a complaint dealing with a foreign transaction, ABN-AMRO reference number: EM1004003594076i dated:11-04-2013. I already tried to settle this matter with service-desk payment department but remain unsuccessful Filenumber: GR1310552459 The transaction has been bounce back giving the reason \\\\\\\"invalid or in complete details - branch code is not supplied\\\\\\\". I lost almost 100 euro due to this failed transaction which is not first time but on the other hands there are plenty of successful transaction in my account with same information but to different account numbers. I\\\\\\\'m just confirmed by the HBL Pakistan that provided account details are sufficient to make a transaction because first four digits of account number are branch code itself . Secondly HBL didn\\\\\\\'t receive this transaction at all. P.S: ABN-AMRO uses Standard Chartered Bank as an intermediary bank, above reason \\\\\\\"invalid or in complete details - branch code is not supplied\\\\\\\" is given by Standard Chartered Bank. I have provided HBL Karachi\\\\\\\'s Swift Code so money should reached that bank first, Standard Chartered Bank cannot claim any thing about incomplete account information as they never forward the transaction.

Bericht van Robin van Klacht.nl

12 jaren geleden - Deze klacht is zojuist door ABN AMRO in behandeling genomen

Reactie van de melder van de klacht

12 jaren geleden - Thats what I written in heading "Banking with no liability" You have got your fee to provide a service and you cannot run away from you responsibility.

Bericht van Robin van Klacht.nl

12 jaren geleden - We hebben bericht ontvangen dat ABN AMRO een oplossing geplaatst heeft bij deze klacht

ABN AMRO

Heeft op 08 mei 2013 om 20:29 geantwoord

Geboden Oplossing:

We called our client. We have explained that to ensure our clients satisfaction with our services we will be reimbursing the charges as an exception to our normal procedures. We also discussed that all details should be checked with our International Payments Servicedesk before this transfer is reattempted.

Reactie van de melder van de klacht

12 jaren geleden - Almost one month over no reimbursement for the charges that was agreed by ANB Amro to resolve this dispute. It was promise by ABN-AMRO Team. An other fake promise by ABN Amro

Bericht van Robin van Klacht.nl

12 jaren geleden - De melder van de klacht heeft zojuist de oplossing van ABN AMRO beoordeeld.

Reactie van de melder van de klacht

12 jaren geleden - I am still waiting since 4 month for that money which promised by someone at ABN Amro web team on phone . I called them on the given number and I went to ABN Amro bank but no response from anywhere. No one wants to take responsibility.

Klacht: Banking with no liability (irresistible banking)

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