Unjustified fees

Question

I paid € 21.00 on 28-02-2018 for a period to use Kamernet. This was then renewed without consultation and now suddenly I am being asked to start paying € 21.00 plus € 40.00 (collection costs) despite Kamernet making it clear that it would only be a one-off payment for the period specified.

Kamernet · Accepted Answer

Dear Helen, 

Thank you for your message. 

When you purchased your Premium Account, it was clearly mentioned on the payment page, in the terms and conditions and in the ation email, that the Premium Account is a continuous subscription with automatic renewal. Since you purchased the subscription and received the service, there is an agreement between you and Kamernet and therefore, there is a payment obligation.

We have informed you adequately of the duration of your subscription period, leaving yourself in charge of ending the subscription before the renewal date, if you desired to do so. A week before the renewal you received an email stating that your subscription would be renewed. To avoid this renewal you had to cancel your subscription no later than one day before the renewal. During every commenced subscription period, you were given the means and opportunity to respond to adverts and search profiles. Naturally, the costs for this provided service must be paid, also if you did -or do- not wish to utilize it.

I checked your account and the outstanding payment is for subscription period 15-03-2018 until 28-03-2018. The subscription was cancelled on 24-03-2018 making you responsible for the payment of that period. 

We were unable to charge your PayPal account, after the failed payment we sent three payment reminders to your email (helencwillis1@gmail.com). These mails were sent on 17-03  31-03  15-04. But because the payment was not fulfilled in this given timeframe, it was passed on to our debt collection partner, Intrum. 

Your subscription has already been cancelled, apart from this outstanding invoice there are no other outstanding payments. 

I advise you to fulfill the payment to Intrum. 

Should you have any questions you can always contact us via email (supportdesk@kamernet.nl). 

Have a nice day! 

Shari - Kamernet

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