Mijn Klacht:
I was supposed to receive a package sent from Bangladesh through the EMS service. The tracking shows the package being delivered to my house on February 14th whereas i didn’t recieve anything and neither received a note in my mailbox saying it got delivered. On calling postal they told me that the package was recieved by someone with a signature MO whereas my name (Shabab Salehin) doesnt even come to it. None of my neighbors have recieved the package and i have checked with all of them. At that particular date I was alone in my house so there is no chance of anyone else recieving the package as well. Now i am looking forward to knowing what actually happened to package and what postnl is going to do about it ?
Details of the parcel :
Details of Parcel sent via EMS (EE001554332BD)
Date
07 February 2018
Parcel sent from
Dhaka GPO, Bangladesh
Parcel sent to
Netherland
Sender Details (As listed and posted on the box/parcel)
M M SALEHIN
HOUSE NO 773A
ROAD NO 11
AVENUE 6
DOHS
MIRPUR, DHAKA
BANGLADESH
CELL PHONE : 01713170500
Recipient Details
MR SHABAB SALEHIN
204 1 ANTONY MODDERMANSTRAAT
1063 LX
AMSTERDAM
NETHERLANDS
CELL : + 31612785748
Senders email
Recipient email
EMS Reference
EE001554332BD
Details of Content / Package
# 3-4 pieces of Jackets/ Hoody (brand new)
# One pair of NIKE Sneakers (brand new)
Item Value
Approx 25000 BDT/ 240 Euro
Weight
4 Kg Plus
Postage paid
Approx 3672 BDT / 35 Euro
Gewenste Oplossing:
I am satisfied when postnl can answer me what actually happened to my package and what they are going to do. What compensation do i get for this ?
