Mijn Klacht:
we moved from Ziggo to tele2 in November 2011 with the promise that they would deliver 50Mbps internet, as promised on their website postcode check. We did not receive the 50Mbps so we complained they gave us a discount. Then the internet starting getting worse and worse so I complained again in June 2014 at which stage I had been paying for 40Mbps internet but only receiving 12-15Mbps. Their tv receiver did not and had to be replaced and still causes intermittent problems. In June 2014 Their sales called and gave us 60 euros off and said that they would change the contract to 20Mbps they did not say however that I would be held to that contract til June 2015. They also charged us 99 euros for the replacement router wich was not part of the agreement at which I complained again. They then sent me a bill for the monthly sum but did not state that this was procedure and in fact I did not have to pay it. They currently owe me 50 euros which they refuse to pay me.
Gewenste Oplossing:
I would like to be allowed to leave Tele2 to move to provider who can supply me with a higher internet speed (Ziggo) and also pay me back all the money I paid for internet and tv in the inital contract as they did not supply either of them successfully. And also for them to pay me back the 50 euros they currently owe.
