3 maanden geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over Westendorp Schoenmaker & Sleutelmaker

2 maanden geleden - Brought two leather bags here on 16 May 2026 for what should have been a simple zipper slider replacement on both. Paid €40 cash, no receipt was issued. Bag 1: (small leather shoulder bag for documents): Instead of replacing the slider as requested, they cut off the original zipper - fragments are still attached to the leather - and sewed a new zipper on top. One seam runs straight through into the adjacent compartment, going over an internal pocket. Threads and fabric scraps are sticking out. One end of the zipper is crudely glued. Bag 2: (handmade leather bag): The original zipper and sliders were not replaced or repaired at all. They opened up the interior lining at one end of the zipper and applied glue. That was the entire repair. The zipper still doesn't close. When I returned to complain, the worker insisted the work was done correctly and told me his hourly rate is €84, so I should be grateful for paying only €40 for both bags. By his own admission, that's barely 30 minutes of work - yet he charged for completed repairs and refuses any refund or compensation.

2 maanden geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over Westendorp Schoenmaker & Sleutelmaker nog niet in behandeling is genomen.