Mijn Klacht:
Subject: Technician Went to Wrong Address – Door Was Open at Roekenbos 51, No Bell Was Rung, Incorrect €35 Fee
Klantnummer: 521028188
Dear Ziggo Customer Service,
I am submitting a formal complaint regarding the installation appointment that was scheduled for me.
On the day of the appointment, I was at home at Roekenbos 51 with my door open, waiting for the Ziggo mechanic. Despite this, the technician never rang the bell or attempted to contact me on my correct phone number. Instead, I later learned that the technician went to the wrong address and made only one call to an unknown number that does not belong to me.
Because of this internal error, I have now been charged a €35 call‑out fee, which is completely unreasonable considering that:
The mechanic did not come to the correct address (Roekenbos 51).
My door was open, and I was actively waiting for the appointment.
No one rang the bell, despite me being home and available.
The technician called the wrong number, not my actual contact number.
The missed appointment occurred due to Ziggo’s mistake, not mine.
According to Ziggo’s official complaint process, customers are encouraged to report dissatisfaction with services, and Ziggo must investigate and provide an appropriate solution. [ziggo.nl] I request the following:
Immediate removal of the €35 call‑out fee
Acknowledgement that the technician error was not my fault
A new installation appointment at no additional cost
I expect this matter to be resolved ly and fairly.
Kind regards,
RK Singh
063432206
Gewenste Oplossing:
Immediate removal of the €35 call‑out fee
