Nice costs in an amount of yearly subscription we were not aware of and need to pay now

Question

On 14.03. I started to use service. 26.03.2018 I checked the information and I need to pay extra 60 euro for the services. I asked customer service, and they told me, that I need to pay extra, as the data for this month is half. No one told me before about this thing, and when I asked Youfone to cancel abomenets and they told me that they won’t do it, as I ordered the abonement on 28.02, and they do not care if I received the sim only 14.03.
Please help me with this issue. I want to cancel this subscription and make them not to charge for unexpected costs!

Youfone · Accepted Answer

Dear msmrsmr Sharapkov,

Thank you for your message.

A contract van only be cancelled within 14 days counting from the day you ordered the service. You ordered the service op 28-02-2018, as such, cancellation is only possible up untill 14-03-2018. By this date, we haven't received a formal cancellation of any sort. I have to decline your request to cancel the contract, it's a two year contract running till 16-03-2020.

The costs for usage outside of your bundle have been checked by the network provider, KPN, and have been used on your account. Per the agreement, you have to pay extra for every minuutsms and mb outside your bundles. 

I advise you to activate a dataceiling. It only costst 50 cent a month and it will warn you on 80% and 100% data usage and even block you on 100% data usage. You will never exceed your national data subscription again with this function.

Kind regards,

Quinn

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